Replacement Keys - Revision history

Mherman: /* Replacing a Building Key */

2017-04-18T16:43:44Z

‎Replacing a Building Key

Mherman: /* Rekeying a Building */

2017-04-18T16:42:04Z

‎Rekeying a Building

Mherman: /* Rekeying a Building */

2017-04-18T16:40:33Z

‎Rekeying a Building

Mherman: /* Rekeying a Building */

2017-04-18T16:39:48Z

‎Rekeying a Building

Mherman at 23:33, 17 April 2017

2017-04-17T23:33:16Z

Mherman at 23:29, 17 April 2017

2017-04-17T23:29:47Z

Mherman: Created page with "Oops! It happens to all of us at least once. Just as one out of every five socks that go into the dryer never come out, keys sometimes go walkabout and are never..."

2017-04-17T23:17:32Z

Created page with "Oops! It happens to all of us at least once. Just as one out of every five socks that go into the dryer never come out, keys sometimes go walkabout and are never..."

New page

Oops!  It happens to all of us at least once.   Just as one out of every five socks that go into the dryer never come out, keys sometimes go walkabout and are never seen again.  If you lose one or more keys or if they are stolen, not a problem!  We'll help you out.  Just submit a [http://www.downtownian.com/service/open.php service request] to us and we'll get on it.  You will be charged a small fee to have the key replaced.

 Here's the lowdown on replacement keys:
==Apartment Keys==
===Keyless Apartment Entries===
Many of our buildings are being phased over to [[Keyless Entrances|keyless apartment entries]]. If you have a keyless entry, you don't need to worry about lost apartment keys.
===Keyed Apartment Entries===
You are allowed to have copies of your apartment keys made, as long as you surrender all copies of the key to us when you move out. Your apartment will be rekeyed when you move out for the security of the next resident.
* If you have lost a key to your apartment, you may have a copy made of one of your remaining keys at any key shop or home improvement store that provides key cutting services.
* If you have lost all of the keys to your unit, often times we can provide you with a special code that you can bring to Robert's Keys, located on Read Street in the Mt. Vernon neighborhood. Robert's will cut you a new key or keys for a small fee. In the event that we are unable to provide you a key code, we will need to rekey your locks. If that happens, you will be charged the actual cost of the re-keying, plus a [[Service Fees|service fee]].

==Mailbox Keys==
When you move into your apartment, we will issue you up to two mailbox keys.   You are allowed to have copies made of your mailbox key, as long as you surrender all mailbox keys when you move out. If all mailbox keys are lost, you will need to pay to replace the entire lock mechanism and have two new keys issued. If that happens, you will be charged the actual cost of the new lock, plus a [[Service Fees|service fee]].

==Building Entry Keys==
Building Entry keys are typically a higher grade of key, and cost more because we are unable to create or duplicate them in house due to their advanced security features. If you lose a building entry key, you will be charged [[Service Fees|a fee]] for the cost of a replacement. This is in addition to any key fees, key deposits or other security deposits you have previously paid. If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying the building entry and replacing all of the keys held by all residents. If you have a home service professional, such as a housekeeper or

If it's an emergency or a weekend and you need to get into your unit right away, call the emergency line at (410) 753-2132 and let us know you have lost your key(s) and are locked out.  For more information on lock outs, see [[Lock Outs|Lock Outs]].<span style="color: rgb(0, 0, 0); font-family: sans-serif; font-size: 13px; line-height: 19.90625px;"> </span><span style="color: rgb(0, 0, 0); font-family: sans-serif; font-size: 13px; line-height: 19.90625px;"> </span>

For a comprehensive list of all of our key policies, see [[Keys]].

@@ Line 19: / Line 19: @@
 Building Entry keys are typically a higher grade of key, and cost more because we are unable to create or duplicate them in house due to their advanced security features.
 *If you lose a building entry key, you will be charged [[Service Fees|a fee]] for the cost of a replacement.  This is in addition to any key fees, key deposits or other security deposits you have previously paid.
-*If more than one key has to be replaced during your lease term, or if your key is stolen in the course of a robbery or other violent crime, we may have to rekey your building for security purposes.  For more information, see the next section on Rekeying a Building.
+*If more than one key has to be replaced during your lease term, if your key is stolen in the course of a robbery or other violent crime, or for any other lost key incident that we deem a potential security risk, we may have to rekey your building for security purposes.  For more information, see the next section on Rekeying a Building.
 ===Rekeying a Building===
 If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying all building entries and replacing all of the keys held by all residents.  This is determined on a case-by-case basis, and will be at our sole discretion.  This involves rekeying all exterior locks to the building that belong with the key.  This is a very expensive process, that may cost $500 to $1,000, or even more, depending on the size of your building.  The cost of this service may be covered under your renter's insurance, but in any case it is payable to us upon demand.  Failure to pay for such service upon demand will constitute a breach of your Apartment Lease.

@@ Line 21: / Line 21: @@
 *If more than one key has to be replaced during your lease term, or if your key is stolen in the course of a robbery or other violent crime, we may have to rekey your building for security purposes.  For more information, see the next section on Rekeying a Building.
 ===Rekeying a Building===
-If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying all building entries and replacing all of the keys held by all residents.  This is determined on a case-by-case basis, and will be at our sole discretion.  This involves rekeying all exterior locks to the building that belong with the key.  This is a very expensive process, that may cost $500 to $1,000, or even more, depending on the size of your building.  The cost of this service may be covered under your renter's insurance, and is payable on demand.  Failure to pay for such service upon demand will constitute a breach of your Apartment Lease.
+If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying all building entries and replacing all of the keys held by all residents.  This is determined on a case-by-case basis, and will be at our sole discretion.  This involves rekeying all exterior locks to the building that belong with the key.  This is a very expensive process, that may cost $500 to $1,000, or even more, depending on the size of your building.  The cost of this service may be covered under your renter's insurance, but in any case it is payable to us upon demand.  Failure to pay for such service upon demand will constitute a breach of your Apartment Lease.
 * We will charge you the actual cost of rekeying each lock.
-* We will charge you an hourly fee equal to the amount of time spend removing and replacing each lock.
+* We will charge you an hourly fee equal to the amount of time spent removing and replacing each lock.
 * We will charge you a fee for all new keys that must be issued to the residents of your building.
 * We will charge you an hourly fee equal to the amount of time spent coordinating the collection of old keys and distribution of new keys to all residents of your building.

@@ Line 21: / Line 21: @@
 *If more than one key has to be replaced during your lease term, or if your key is stolen in the course of a robbery or other violent crime, we may have to rekey your building for security purposes.  For more information, see the next section on Rekeying a Building.
 ===Rekeying a Building===
-If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying the building entry and replacing all of the keys held by all residents.  This is determined on a case-by-case basis, and will be at our sole discretion.  This involves rekeying all exterior locks to the building that belong with the key.  This is a very expensive process, that may cost $500 to $1,000, or even more, depending on the size of your building.  The cost of this service may be covered under your renter's insurance, and is payable on demand.  Failure to pay for such service upon demand will constitute a breach of your Apartment Lease.
+If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying all building entries and replacing all of the keys held by all residents.  This is determined on a case-by-case basis, and will be at our sole discretion.  This involves rekeying all exterior locks to the building that belong with the key.  This is a very expensive process, that may cost $500 to $1,000, or even more, depending on the size of your building.  The cost of this service may be covered under your renter's insurance, and is payable on demand.  Failure to pay for such service upon demand will constitute a breach of your Apartment Lease.
 * We will charge you the actual cost of rekeying each lock.
 * We will charge you an hourly fee equal to the amount of time spend removing and replacing each lock.

@@ Line 21: / Line 21: @@
 *If more than one key has to be replaced during your lease term, or if your key is stolen in the course of a robbery or other violent crime, we may have to rekey your building for security purposes.  For more information, see the next section on Rekeying a Building.
 ===Rekeying a Building===
-If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying the building entry and replacing all of the keys held by all residents.  This involves rekeying all exterior locks to the building that belong with the key.  This is a very expensive process, that may cost $500 to $1,000, or even more, depending on the size of your building.  The cost of this service may be covered under your renter's insurance, and is payable on demand.  Failure to pay for such service upon demand will constitute a breach of your Apartment Lease.
+If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying the building entry and replacing all of the keys held by all residents.  This is determined on a case-by-case basis, and will be at our sole discretion.  This involves rekeying all exterior locks to the building that belong with the key.  This is a very expensive process, that may cost $500 to $1,000, or even more, depending on the size of your building.  The cost of this service may be covered under your renter's insurance, and is payable on demand.  Failure to pay for such service upon demand will constitute a breach of your Apartment Lease.
 * We will charge you the actual cost of rekeying each lock.
 * We will charge you an hourly fee equal to the amount of time spend removing and replacing each lock.

← Older revision		Revision as of 23:33, 17 April 2017
Line 31:		Line 31:
	*If you have a dog walker/pet sitter or a housekeeping service who needs a key, see our policies on [[Dog Walkers and Pet Sitters]] and [[Housekeepers]] respectively.		*If you have a dog walker/pet sitter or a housekeeping service who needs a key, see our policies on [[Dog Walkers and Pet Sitters]] and [[Housekeepers]] respectively.
	*For a comprehensive list of all of our key policies, see [[Keys]].		*For a comprehensive list of all of our key policies, see [[Keys]].
		+
		+	[[Category:Rules and Regulations]][[Category:Maintenance]]

@@ Line 1: / Line 1: @@
-Oops! &nbsp;It happens to all of us at least once. &nbsp; Just as one out of every five socks that go into the dryer never come out, keys sometimes go walkabout and are never seen again. &nbsp;If you lose one or more keys or if they are stolen, not a problem! &nbsp;We'll help you out. &nbsp;Just submit a&nbsp;[http://www.downtownian.com/service/open.php service request]&nbsp;to us and we'll get on it. &nbsp;You will be charged a small fee to have the key replaced.
+Oops! &nbsp;It happens to all of us at least once. &nbsp; Just as one out of every five socks that go into the dryer never come out, keys sometimes go walkabout and are never seen again. &nbsp;If you lose one or more keys or if they are stolen, not a problem! &nbsp;We'll help you out. &nbsp;Just submit a&nbsp;[http://login.downtownian.com service request]&nbsp;to us and we'll get on it.
 &nbsp;Here's the lowdown on replacement keys:
 ==Apartment Keys==
 ===Keyless Apartment Entries===
 Many of our buildings are being phased over to&nbsp;[[Keyless Entrances|keyless apartment entries]].  If you have a keyless entry, you don't need to worry about lost apartment keys.
 ===Keyed Apartment Entries===
 You are allowed to have copies of your apartment keys made, as long as you surrender all copies of the key to us when you move out.  Your apartment will be rekeyed when you move out for the security of the next resident.
@@ Line 14: / Line 16: @@
 ==Building Entry Keys==
-Building Entry keys are typically a higher grade of key, and cost more because we are unable to create or duplicate them in house due to their advanced security features.  If you lose a building entry key, you will be charged [[Service Fees|a fee]] for the cost of a replacement.  This is in addition to any key fees, key deposits or other security deposits you have previously paid.  If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying the building entry and replacing all of the keys held by all residents.  If you have a home service professional, such as a housekeeper or
+===Replacing a Building Key===
 Building Entry keys are typically a higher grade of key, and cost more because we are unable to create or duplicate them in house due to their advanced security features.
-If it's an emergency or a weekend and you need to get into your unit right away, call the emergency line at (410) 753-2132 and let us know you have lost your key(s) and&nbsp;are locked out. &nbsp;For more information on lock outs, see&nbsp;[[Lock Outs|Lock Outs]].<span style="color: rgb(0, 0, 0); font-family: sans-serif; font-size: 13px; line-height: 19.90625px;">&nbsp;</span><span style="color: rgb(0, 0, 0); font-family: sans-serif; font-size: 13px; line-height: 19.90625px;">&nbsp;</span>
+*If you lose a building entry key, you will be charged [[Service Fees|a fee]] for the cost of a replacement.  This is in addition to any key fees, key deposits or other security deposits you have previously paid.
-For a comprehensive list of all of our key policies, see [[Keys]].
+==Additional Resources==