View source for Maintenance and Service FAQ

We've compiled a bunch of questions that our residents frequently ask about the maintenance and other services we perform in our buildings and units. Have a question that's not answered here? You can&nbsp;[http://www.downtownian.com/service/open.php submit a new question]!

==== I smell gas in my apartment. ====

In most cases this isn't anything to worry about. &nbsp;See&nbsp;[[Gas Smell|Gas Smell]].

==== If I make a maintenance request, will I be charged for the service? ====

In most cases, no! &nbsp;Standard maintenance service is included in your lease. &nbsp;For more information on how that works and what services are included, you should read our&nbsp;[[Service Guarantee|Service Guarantee]].

==== My light bulb is out and I can't reach to replace it. Can you come and do it for me? ====

Sure! &nbsp;See&nbsp;[[Light Bulb Replacement|Light Bulb Replacement]].

==== The Internet hotspot service at my building is out. &nbsp;Who should I call? ====

The hotspot service provided in your building is offered by a third party provider, and is not operated by Downtownian.com. &nbsp;Unfortunately, we can't help you with any issues with that service. &nbsp;For more details on that, and information on whom to contact, see&nbsp;[[Internet Hotspots|Internet Hotspots]].

==== My toilet is running intermittently. &nbsp;What do I do? ====

Call us right away. &nbsp;We can fix the problem in five minutes at no charge to you. &nbsp;If you don't report it, however, you may cause a lot of water to be wasted, resulting in higher water bills for the entire building, and you will be responsible for that cost. &nbsp;For more information, see&nbsp;[[Plumbing Issues|Plumbing Issues]].

==== My stove range won't light, or my oven won't heat up. &nbsp;What should I do? ====

Before putting in a service ticket, you should first check out&nbsp;[[Stove Oven and Range Issues|Stove Oven and Range Issues]]&nbsp;to troubleshoot what is wrong.

==== Is there a recycling program? &nbsp;If not, how do I recycle? ====

We do not have recycling programs at our buildings, but you are welcome to participate in your local recycling program. &nbsp;For more information, see&nbsp;[[Recycling Trash|Recycling Trash]].



[[Category:Maintenance|Maintenance]]<span style="color: rgb(0, 0, 0); font-family: sans-serif; font-size: 13px; line-height: 19.90625px;">&nbsp;</span>[[Category:Rules_and_Regulations|Rules_and_Regulations]]