From The Resident Handbook
Stove and Range Issues
The Gas Stove Won’t Light
- If you have a gas stove, you can light the range burners with a match if the electric ignition isn’t working. However, if the burners still won’t light, and it’s not the result of an obvious problem like a power outage, take these steps to troubleshoot it:
- Lift off the burner grate, burner cap, and burner base.
- Clean any food debris out of the burner with a toothpick or compressed air.
- While you’re at it, clean the grate, cap, and case.
- If this doesn’t solve the problem, it could indicate that the oven igniter is not working; we may need to replace the igniter. Go ahead and submit a service request.
A Range Burner Won’t Heat
- If you have an electric stove, your range burners need electricity to heat up. Sometimes, a burner may go bad and need to be replaced. If one of your electric burners won’t heat up, follow these steps:
- Switch out the faulty burner with one that you know works. Simply unplug the faulty one from from the burner socket and plug in the working one.
- If the working burner heats up, that means we have to replace the non-working one. Submit a service request to let us know.
- If the working burner doesn’t heat up, the problem may be the socket. Does the socket look burned or damaged? Replace the working one back in its original socket but leave the faulty one unplugged. Submit a service request to let us know.
The Oven is Not Heating
- An oven that won’t heat is usually the result of a faulty igniter (for a gas oven) or heating element (for an electric oven). You may be able to replace the heating element or igniter yourself:
- Open the door to the oven. Turn the oven on as usual, while looking into the oven itself.
- If you have a gas oven, do you see a small bar start to glow inside? If you do, wait for a minute and see if the oven ignites, or if the bar goes out. Don't worry, you won't leak any gas. If the gas ignites, you are good to go.
- If not, when you submit your service request, let us know if that bar lights up or not.
- If you have an electric oven, observe whether the coils light up. If they do and stay lit after several minutes, you're good to go.
- If the coils light up and then go out, or do not light up at all, submit a service request. Let us know which you observe.
The Oven Won’t Heat to the Right Temperature
- Set the oven to 350 degrees Fahrenheit. Check the temperature inside the oven with an oven thermometer after 20 minutes. Continue checking the temperature every 20 minutes for the next 90 minutes to two hours.
- Add up the sum of the temperature readings and divide by the number of readings you took to get the average temperature of the oven.
- Adjust the oven’s temperature dial accordingly.
The Oven Door Won’t Shut
- An oven that won’t shut isn’t safe for use. Discontinue use of the oven immediately.
- DO NOT TRY TO FORCE IT! You could break the glass or the hinge, and you then may be responsible for the cost of repair.
The Interior Light Is Out
- You are responsible for replacing lightbulbs, including the one in the oven.
- Just like other lightbulbs, the one inside your oven occasionally goes out. Thankfully, this is a simple oven repair task. Here’s how to replace your oven light:
- Remove the bulb cover, usually by giving it a quarter-turn counterclockwise.
- Remove the old bulb by pulling it straight out.
- Use a dry cloth or gloves to install the new bulb (it must be the same type as the old one).
The Oven Won’t Self-Clean
- Self-cleaning usually doesn't work, and is bad for the electronics in the oven. If at all possible, refrain from using the self-cleaning feature.
- If you do try to use it, you must manage your expectations. Large spills inside the oven will leave a layer of ash that may still require some manual cleaning.
- If self-cleaning does not work at all, it has most likely been deactivated. This is not an item that we cover under our service guarantee.
