Lost Keys

Oops!  It happens to all of us at least once.   Just as one out of every five socks that go into the dryer never come out, keys sometimes go walkabout and are never seen again.  If you lose one or more keys or if they are stolen, not a problem!  We'll help you out.  Just submit a service request to us and we'll get on it.  You will be charged a small fee to have the key replaced.

 Here's the lowdown on replacement keys:

• Apartment Keys -  If you lose an apartment key, we can provide you with a special code that you can bring to Robert's Keys, located on Read Street in the Mt. Vernon neighborhood. Robert's will cut you a new key or keys for a small fee. Many of our buildings are being phased over to keyless apartment entries.

• Mailbox Keys - The resident(s) of an apartment are issued two keys.  If both keys are lost, the resident will need to pay to replace the entire lock mechanism and have two new keys issued.  The cost of this service will be a $25 service charge plus the cost of the lock and keys, usually $16.  The service will be scheduled at the next normal visit by the service team. 
• Building Entry Keys - Building Entry keys are typically a higher grade of key, and cost more because we are unable to create or duplicate them in house due to their advanced security features.  If you lose a building entry key, you will be charged $35 for the cost of a replacement.  Your key deposit cannot be used to cover this cost.  If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying the building entry and replacing all of the keys held by all residents.

If it's an emergency or a weekend and you need to get into your unit right away, call the emergency line at (410) 753-2132 and let us know you have lost your key(s) and are locked out.  For more information on lock outs, see Lock Outs.