Emergency

You may be wondering what constitutes an “Emergency” for purposes of calling the emergency telephone line provided by Downtownian.com. An emergency is defined as any situation or circumstance in your apartment, building, or common outdoor area that threatens the life or safety of you or your neighbors or poses immediate risk of damage to your apartment or common areas of the building.

If you call the emergency line for a non-emergency maintenance request or other inquiry, you may be subject to a fine for falsely reporting an emergency.

Some examples of an emergency include a fire, flood, or break-in. Examples of non-emergencies include a car parked in your parking spot, the internet being down, or a broken washing machine. For non-emergency service requests, please submit a service ticket.

In the event of an emergency such as a fire, immediately call 911 and then call us. Use extreme caution in exiting to safety.