Keys

Below is a compilation of our policies regarding keys.

Receiving Keys

When you first move into your apartment, we may issue you various keys to your apartment.

• You are issued one key or key fob per resident for access to the main entrances of your building.
• We issue a maximum of two keys per mailbox regardless of the number of occupants of an apartment.
• If your building has keyless entrances, you will not be issued a key to your apartment, as keypad locks do not require them. For more information, see Keyless Entrances below.
• You may also be issued a trash key and a courtyard key, if applicable.

Extra Keys

We do not issue multiple keys in excess of the number of occupants of a unit. If you are locked out, you can call our emergency lockout service, but we are unable to offer "extra" keys for security reasons.

• If you have lost an entrance key, see Lost Keys below.
• If you have a dog walker who needs to enter the building, see Dog Walkers.

Keyless Entrances

Most of our buildings have keypad locks on each unit door that use a personal pin number to activate. For more information on our keyless locks and how to use them, see Keyless Entrances

Lost Keys

Please see our policy on Lost Keys.