Online Payments
- We do not send printed statements through the mail. You will automatically receive emails at the end of every month to remind you to make a payment, and also reminders if you have an amount past due. Your full balance is available any time by signing into Downtownian.com, or submitting a service request to the billing department. Make sure to set all emails from the downtownian.com domain as safe in your spam blocker, if applicable.
- Due to the unreliability of the internet and technology, we assume no responsibility for the failure of our website, access to the internet, the internet in general, or your computer equipment. For that reason, we recommend you attempt to sign into your account at least five (5) days prior to the due date to make your payment, that way, if the internet is not working, you will have additional opportunity to make your payment before the due date.
- Internet outages, regardless of type, reason or duration, cannot be used to excuse a late payment.
For information on when rent is due, see Rent Due Dates.
For information on how to make a payment, see Making Rent Payments.
For information on how to pay with roommates, see Multiple Payers.
