Difference between revisions of "Lost Keys"

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 Here's the lowdown on replacement keys:
 
 Here's the lowdown on replacement keys:
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==Apartment Keys==
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<li>'''Apartment Keys -&nbsp;'''&nbsp;If you lose an apartment key, we can provide you with a special code that you can bring to Robert's Keys, located on Read Street in the Mt. Vernon neighborhood. Robert's will cut you a new key or keys for a small fee. Many of our buildings are being phased over to&nbsp;[[Keyless Entrances|keyless apartment entries]].</li>
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===Keyless Entries===
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Many of our buildings are being phased over to&nbsp;[[Keyless Entrances|keyless apartment entries]].  If you have a keyless entry, you don't need to worry about lost apartment keys.
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===Keyed Entries===
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<li>'''Mailbox Keys -&nbsp;'''The resident(s) of an apartment are issued two keys. &nbsp;If both keys are lost, the resident will need to pay to replace the entire lock mechanism and have two new keys issued. &nbsp;The cost of this service will be a $25 service charge plus the cost of the lock and keys, usually $16. &nbsp;The service will be scheduled at the next normal visit by the service team.&nbsp;</li>
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You are allowed to have copies of your apartment keys made, as long as you surrender all copies of the key to us when you move out.  Your apartment will be rekeyed when you move out for the security of the next resident.
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<li>'''Building Entry Keys -'''&nbsp;Building Entry keys are typically a higher grade of key, and cost more because we are unable to create or duplicate them in house due to their advanced security features. &nbsp;If you lose a building entry key, you will be charged $35 for the cost of a replacement. &nbsp;Your&nbsp;[[Key Deposit|key deposit]]&nbsp;cannot be used to cover this cost. &nbsp;If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying the building entry and replacing all of the keys held by all residents.</li>
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* If you have lost a key to your apartment, you may have a copy made of one of your remaining keys at any key shop or home improvement store that provides key cutting services. 
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* If you have lost all of the keys to your unit, often times we can provide you with a special code that you can bring to Robert's Keys, located on Read Street in the Mt. Vernon neighborhood. Robert's will cut you a new key or keys for a small fee. In the event that we are unable to provide you a key code, we will need to rekey your locks.  If that happens, you will be charged the actual cost of the re-keying, plus a [[Service Fees|service fee]].
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==Mailbox Keys==
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When you move into your apartment, we will issue you up to two mailbox keys. &nbsp; You are allowed to have copies made of your mailbox key, as long as you surrender all mailbox keys when you move out.  If all mailbox keys are lost, you will need to pay to replace the entire lock mechanism and have two new keys issued. If that happens, you will be charged the actual cost of the new lock, plus a [[Service Fees|service fee]].
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==Building Entry Keys==
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Building Entry keys are typically a higher grade of key, and cost more because we are unable to create or duplicate them in house due to their advanced security features. &nbsp;If you lose a building entry key, you will be charged [[Service Fees|a fee]] for the cost of a replacement. &nbsp;Your&nbsp;[[Key Deposit|key deposit]]&nbsp;cannot be used to cover this cost. &nbsp;If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying the building entry and replacing all of the keys held by all residents.
  
 
If it's an emergency or a weekend and you need to get into your unit right away, call the emergency line at (410) 753-2132 and let us know you have lost your key(s) and&nbsp;are locked out. &nbsp;For more information on lock outs, see&nbsp;[[Lock Outs|Lock Outs]].<span style="color: rgb(0, 0, 0); font-family: sans-serif; font-size: 13px; line-height: 19.90625px;">&nbsp;</span><span style="color: rgb(0, 0, 0); font-family: sans-serif; font-size: 13px; line-height: 19.90625px;">&nbsp;</span>
 
If it's an emergency or a weekend and you need to get into your unit right away, call the emergency line at (410) 753-2132 and let us know you have lost your key(s) and&nbsp;are locked out. &nbsp;For more information on lock outs, see&nbsp;[[Lock Outs|Lock Outs]].<span style="color: rgb(0, 0, 0); font-family: sans-serif; font-size: 13px; line-height: 19.90625px;">&nbsp;</span><span style="color: rgb(0, 0, 0); font-family: sans-serif; font-size: 13px; line-height: 19.90625px;">&nbsp;</span>
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For a comprehensive list of key policies, see [[Keys]].

Revision as of 19:14, 17 April 2017

Oops!  It happens to all of us at least once.   Just as one out of every five socks that go into the dryer never come out, keys sometimes go walkabout and are never seen again.  If you lose one or more keys or if they are stolen, not a problem!  We'll help you out.  Just submit a service request to us and we'll get on it.  You will be charged a small fee to have the key replaced.

 Here's the lowdown on replacement keys:

Apartment Keys

Keyless Entries

Many of our buildings are being phased over to keyless apartment entries. If you have a keyless entry, you don't need to worry about lost apartment keys.

Keyed Entries

You are allowed to have copies of your apartment keys made, as long as you surrender all copies of the key to us when you move out. Your apartment will be rekeyed when you move out for the security of the next resident.

  • If you have lost a key to your apartment, you may have a copy made of one of your remaining keys at any key shop or home improvement store that provides key cutting services.
  • If you have lost all of the keys to your unit, often times we can provide you with a special code that you can bring to Robert's Keys, located on Read Street in the Mt. Vernon neighborhood. Robert's will cut you a new key or keys for a small fee. In the event that we are unable to provide you a key code, we will need to rekey your locks. If that happens, you will be charged the actual cost of the re-keying, plus a service fee.

Mailbox Keys

When you move into your apartment, we will issue you up to two mailbox keys.   You are allowed to have copies made of your mailbox key, as long as you surrender all mailbox keys when you move out. If all mailbox keys are lost, you will need to pay to replace the entire lock mechanism and have two new keys issued. If that happens, you will be charged the actual cost of the new lock, plus a service fee.

Building Entry Keys

Building Entry keys are typically a higher grade of key, and cost more because we are unable to create or duplicate them in house due to their advanced security features.  If you lose a building entry key, you will be charged a fee for the cost of a replacement.  Your key deposit cannot be used to cover this cost.  If your lost building entry key is used or has the possibility of being used by any unauthorized party to gain entry, you may also be liable for the cost of rekeying the building entry and replacing all of the keys held by all residents.

If it's an emergency or a weekend and you need to get into your unit right away, call the emergency line at (410) 753-2132 and let us know you have lost your key(s) and are locked out.  For more information on lock outs, see Lock Outs.  

For a comprehensive list of key policies, see Keys.

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